Millstream Veterinary Hospital has an important announcement!Due to an increasing number of cases of COVID 19 in BC and on the island, we are changing the way we do things at our hospital. We will be doing our best to limit contact between people by only allowing pets, but not people, into the building. We are trying to do our best to prevent the spread of the virus while still providing care to the animals of our community. Below are instructions on how we are hoping to proceed, starting TUESDAY March 17th, 2020. Please note that these are only our starting suggestions- tweaks may have to be made while we work the kinks of this new system. Most of these practices assume that people have smart phones- if you do not please call us ahead of time and we can work out another alternative.FOR SURGERYPlease call the hospital when you arrive and a reception team member will transfer your call to a technician. The technician will collect all needed information over the phone, and go through an estimate that will be emailed to you. Your pet can then be brought to the front door where it will be collected by a staff member and admitted for surgery. When the surgery is complete, we will call you and arrange a pick up time. Payment can be settled at that time by giving a credit card number over the phone, or by emailing the hospital funds by etransfer. A discharge letter with instructions will be emailed to you, and we welcome you to phone back with any questions or concerns about how to care for you pet at home. When you arrive for pick up, a staff member will meet you at the front door with your pet.FOR APPOINTMENTSPlease call when you arrive at the hospital. A reception team member will transfer your call to the veterinarian. The veterinarian will obtain a medical history over the phone and then ask you to bring your pet to the front door. A staff member will collect your pet and bring them into an exam room for the animal to be examined. We recognize that many pets get nervous without you- please let us know if you have a nervous animal and provide any suggestions on what works best for them. Based on the history and the physical exam, the veterinarian will come up with recommended plan which may include diagnostic testing or treatments. They will generate an estimate for the treatment plan, send it via email, and then phone you to discuss it. As long as you are ok with the treatment plan, we will let you know how long it will take and will phone you when your pet is ready to go home. We will collect payment on the phone via credit card, or you can etransfer the hospital money by email. Your pet and recommended medications or foods can be pick up at the front door from a staff member.FOR FOOD AND MEDICATION PICK UPBefore showing up at the hospital, please phone ahead for medication refills and food requests so we can ensure everything is ready to go for your arrival. Due to an overwhelming number of people wanting to be prepared, it may take some time to approve and prepare medication refills so please be patient. We may have to order food and medications in from our suppliers, so same day pick up may not be possible. Once everything is ready to go, we will phone you. Please call the hospital when you arrive and let a staff member know what you need to pick up. They will take payment over the phone or by email and then place the items out front.We are hoping to keep our community of people and pets healthy with these new protocols. Please don’t hesitate to advise us of any hesitations about the above suggestions.
Posted October 26, 2022
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