Thank You

We know that covid has made a lot of things more difficult. For now we ask that if you have any symptoms, such as sore throat, cough, fever or sneezing please remain at home. If your pet requires emergency care, please arrange for someone who is not showing symptoms to bring your pet. Thank you for you understanding.

Please follow the steps below when arriving:

Emergencies

Whenever possible, we ask that you call ahead for emergencies so that we can prepare to care for your pet in the best way possible.  When you arrive, please remain in your vehicle and inform us of your arrival by calling 778-430-8387. If you do not have a cell phone, please knock on our door and return to your vehicle.  At staff member will collect your pet from your vehicle.  Once your pet has been examined by the Veterinarian, he or she will call you to discuss the plan for your pet’s care.

Surgical Procedures

When you arrive, please remain in your vehicle and inform us of your arrival by calling 778-430-8387. A technician will speak to you about the estimate and ensure you have a copy emailed to you. They will go over the procedure and ensure if you have questions they are answered. They will then bring your pet into the hospital.  When your pet is ready to be discharged, a staff member will call you, go over post-surgical care, email you home care instructions and discuss the invoice for your pet’s care.  Payment may be made by credit card over the telephone or by etransfer. Your pet will then be returned to your vehicle when you arrive for pick up.

Booked Appointments

When you arrive, please remain in your vehicle and inform us of your arrival by calling 778-430-8387. A doctor will come to the phone and take a detailed his if this has not already been done in a telemedicine appointment.    A staff member will collect your pet from your vehicle.  Once your pet has been examined by the Veterinarian, he or she will call you to discuss the plan for your pet’s care. Payment may be made by credit card over the telephone at that time. We also accept etransfers. Your pet and any medication required will then be returned to your vehicle.

Food Orders

In order to limit social interactions, we will require that food is pre-paid by credit card over the telephone or via etransfer. We are unable to take cash payments until further notice. When you arrive to pick up food, please remain in your vehicle and call 778-430-8387. A staff member will bring the food outside to you.

Prescription Refills

If your pet requires a refill of their medication, please call ahead.  We will not be re-filling prescriptions in person until further notice.  A staff member will call you when your pet’s medication is ready to be picked up.  Payment should be made by credit card over the telephone or by etransfer.  When you arrive to pick up your pet’s medication, please remain in your vehicle and call 778-430-8387 to let us know you have arrived.  A staff member will deliver your pet’s medication to your vehicle.

No Cell Phone?

If you do not have a cell phone, please knock on our door to let us know that you have arrived and then return to your vehicle.  A staff member will come to your vehicle to assist you while maintaining the recommended social distance.

We would like to assure all of you that we are taking extra measures within our facility to ensure that you, your pets and our staff are as safe as possible.  We will keep you all up to date with any further changes to safety measures, policies and services.  We understand that this is a difficult time for our community and our thoughts are with all those who are impacted by the COVID-19 outbreak.

Our Story

We are locally owned and family operated, led by Dr Janet Adam, who has been providing care for pets in British Columbia since 2000. At Millstream Veterinary Hospital, we are all committed to providing compassionate care for your pet and your family.

 Call Us: 778-430-8387